Shipping and Returns
Shipping Information
We're committed to getting your order to you as quickly and safely as possible so you can spend less time waiting and more time training.
Estimated Delivery Times
Most Ji Martial Arts orders arrive within 5–10 business days from the date your order is dispatched.
Delivery times may vary depending on your location, local customs processing (where applicable), and courier networks, but we always aim to deliver your order as quickly as possible.
Once your order has been shipped, you'll receive a confirmation email with tracking information so you can follow your delivery every step of the way.
Worldwide Shipping
Ji Martial Arts proudly ships to customers around the world.
Shipping costs and delivery times are calculated at checkout based on your destination.
Expedited Shipping
Need your order sooner?
We may be able to arrange expedited shipping for eligible destinations.
If you'd like to discuss faster delivery options before placing your order, please contact our support team at support@jimartialarts.com, and we'll be happy to check the available shipping methods for your location.
Please note that additional shipping charges may apply for expedited delivery.
Order Processing
Orders are typically processed within 1–2 business days before being dispatched.
During peak periods, promotions, or public holidays, processing times may be slightly longer. If this happens, we'll keep you informed.
Tracking Your Order
As soon as your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.
If you haven't received your tracking information within a few business days of placing your order, please contact our support team and we'll be happy to assist you.
Refund & Returns Policy
At Ji Martial Arts, we're committed to delivering high-quality training equipment and educational resources. Every product is carefully designed and inspected before it leaves our warehouse.
If there's an issue with your order, we're here to help.
30-Day Product Guarantee
We stand behind the quality of every product we sell.
If your item arrives damaged, defective, malfunctioning, or you receive the wrong product, please contact us within 30 days of receiving your order and we'll work with you to resolve the issue as quickly as possible.
To begin a return or warranty claim, please email support@jimartialarts.com with:
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Your order number
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A description of the issue
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Clear photographs and/or videos showing the product and the issue
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Images of the packaging (if applicable)
To help us assess warranty and damage claims fairly, Ji Martial Arts may request additional photographs, videos, or other supporting information before approving a replacement, exchange, or refund.
Failure to provide the requested information may delay or prevent the processing of your claim.
Eligibility for Refunds & Replacements
Refunds, replacements, or exchanges may be approved where:
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The product arrived damaged during shipping.
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The product is defective or has a manufacturing fault.
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The product is malfunctioning under normal intended use.
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You received an incorrect item.
All claims are subject to inspection and approval by Ji Martial Arts.
When Refunds Cannot Be Approved
To keep our pricing fair for all customers, refund requests cannot be approved in the following situations:
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You changed your mind after placing your order.
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The product is no longer wanted or needed.
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The product has been used, intentionally damaged, altered, or misused.
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The issue is the result of improper use, failure to follow the provided instructions, or normal wear and tear.
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The return request is made more than 30 days after the product has been delivered.
If you're unsure whether a product is right for you, we encourage you to contact our support team before placing your order. We're always happy to help you choose the right equipment.
Non-Refundable Items
The following items are non-refundable except where required by applicable law or if they are defective or inaccessible due to an issue caused by Ji Martial Arts:
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Standalone digital products and online training programmes
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Downloadable digital guides, playbooks, and educational resources
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Complimentary digital products or bonus content included with a purchase
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Clearance or final sale items (where clearly marked)
Due to the nature of digital content, refunds cannot be provided once access has been granted or the content has been downloaded, except where required by applicable consumer protection laws.
Bundles & Promotional Purchases
Products purchased as part of a bundle are covered individually under this policy.
If a single item within a bundle arrives damaged, defective, or develops a verified manufacturing fault, only the affected item needs to be returned unless Ji Martial Arts specifically advises otherwise.
Where a replacement is approved, we will replace only the defective item rather than the entire bundle.
If a full refund is requested for an eligible bundle purchase, all physical products included in that bundle must be returned before a refund can be processed.
Any complimentary digital products, promotional bonuses, or free gifts included with the refunded order will be revoked or must also be returned where applicable.
Return Shipping
Customers are responsible for the cost of returning approved items to Ji Martial Arts.
We recommend using a tracked shipping service, as Ji Martial Arts cannot be responsible for returns that are lost, delayed, or damaged during transit. Refunds, replacements, or exchanges cannot be processed until the approved return has been received and inspected.
If a return is sent without prior authorization from Ji Martial Arts, it may be refused or returned to the sender at the customer's expense.
Inspection & Refund Processing
All returned products are inspected upon receipt.
If your claim is approved, your refund, replacement, or exchange will be processed as appropriate.
Refunds are issued to the original payment method. Processing times vary depending on your payment provider and may take several business days to appear in your account.
Ji Martial Arts reserves the right to decline refund requests where the returned product does not meet the conditions outlined in this policy.
Order Changes & Cancellations
If you need to amend or cancel your order, please contact us as soon as possible.
While we will make every effort to accommodate your request, we cannot guarantee changes once an order has entered processing or has been dispatched.
Chargebacks
If you experience an issue with your order, please contact our support team before initiating a chargeback or payment dispute.
Our team is committed to resolving genuine issues promptly. Unnecessary chargebacks may delay resolution while the claim is investigated.
Consumer Rights
Nothing in this policy limits or excludes any statutory consumer rights that apply under the laws of your country or region.
Contact Us
For all refund, return, warranty, or product enquiries, please contact:
Email: support@jimartialarts.com
Please include your order number and all relevant photographs or videos so we can assist you as quickly as possible.