Our promise

If something isn't right with your order, we'll put it right. Every Ji product is built and checked by martial artists, and we stand behind it.

This policy explains exactly what we do in each situation, so you always know where you stand. It does not affect your legal rights as a consumer.

Changed your mind

You can return any physical product within 30 days of delivery, for any reason.

• The item must be unused, in its original condition and original packaging.
• Email us before sending anything, so we can confirm your return.
• You pay for return postage. We recommend a tracked service, as we can't be responsible for parcels lost on the way back.
• All returns go to our UK address: Ji Martial Arts, 9 Victoria Rd, Fulwood, Preston, PR2 8ND, United Kingdom. 

Once your return arrives and we've checked it, we refund the item price plus any standard delivery charge you paid on the original order, to your original payment method.

Faulty, damaged, missing or wrong items

If your order arrives damaged, has a fault, is missing a part, or isn't what you ordered, tell us within 30 days of delivery and we'll fix it at no cost to you.

Send us:

• your order number
• a short description of the problem
• clear photos or a short video showing the issue

Once we've reviewed it, you choose: a free replacement or a full refund. You don't need to send the faulty item back unless we specifically ask. Missing parts are sent to you free of charge.

Issues after 30 days

A genuine manufacturing fault is still worth telling us about after 30 days. Contact us with your order number, photos and a description, and we'll review each case individually.

We can't cover normal wear and tear, or damage caused by misuse, alterations, or not following the product instructions.

Exchanges

We exchange items that arrive faulty, damaged or wrong, free of charge, as described above.

If you'd simply prefer a different product, return the original under "Changed your mind" and place a new order for the item you want.

Bundles and kits

Each item in a bundle is covered individually. If one item is faulty, damaged or missing, we replace that item only, and you keep the rest.

To return a whole bundle because you've changed your mind, all physical items that came with it, including any free physical gifts, must come back unused and in their original packaging.

Digital products and free gifts

Digital products, such as training guides, plans and programmes, can't be refunded once you've downloaded or accessed them, because they can't be returned. We'll always refund or fix a digital product that is faulty or that you can't access because of a problem on our side.

Can't find your download? Check your spam folder first, then email us and we'll resend it.

Free digital gifts that come with a physical order are yours to keep, even if you return the physical product.

Delivery problems

We track every order and will keep you updated if anything goes wrong in transit.

Lost parcels. If your tracking hasn't moved for 10 business days, or the carrier confirms your parcel is lost, we'll send a replacement free of charge.

Marked as delivered but not received. Please check with neighbours and any safe place, and allow 48 hours, as parcels sometimes turn up late. If it still hasn't appeared, contact us and we'll investigate with the carrier and resolve it.

Wrong address entered at checkout. Tell us before your order is dispatched and we'll correct it for free. If it has already shipped and comes back to us, we'll resend it once the new delivery cost is paid.

Returned to us because of a carrier error. We'll resend your order free of charge and let you know as soon as it's on its way.

Belt sizing

The Ji Full Body Resistance Band belt fits waists up to 39 inches, and the band suits heights from 5'5" to 6'5". Please check both before ordering.

If the belt doesn't fit, contact us first. We can often suggest a simple adjustment. If it still doesn't work for you, you can return it under "Changed your mind".

Refund timing

Approved refunds are processed within 5 business days, to your original payment method. Your bank or card provider may take a few extra days to show the money in your account.

How to start a return or claim

Email support@jimartialarts.com with your order number and a short description of what's happened. For faults or damage, include photos or a video.

Please don't send anything back before we've replied. Returns we haven't confirmed may be delayed or refused.